Are you an H-E-B shopper? All H‑E‑B plus!® locations are now offering layaway from August 26th through December 14, 2016. You can take advantage of the H-E-B layaway plan with no upfront fees.1 Your down payment is $10 or 10%, whichever is greater and you don’t need to make additional payments until December.
The H-E-B layaway hours are 9 a.m. ‑ 9 p.m.
HEB Store Layaway for 2016 is available in the following store departments:
Is there a Layaway charge?
There is no charge for customers who pay for their purchases in full by December 14, 2016. However, there will be a $5 charge for customers who cancel their layaway plans or fail to pay in full by December 14, 2016.
Do you offer this Layaway plan at my H‑E‑B? Why is it not available in my area?
The Layaway program is only available at H‑E‑B Plus! Stores this year. Our other store formats do not offer the variety of merchandise being offered for layaway that our Customers want. The Plus Stores can better meet our Customer shopping needs.
I decided to cancel my order. How do I get my cash back and will it be in the type of tender I paid with (Visa, MC, Discovery, Cash, etc.)?
If a Customer requests their layaway order be canceled, they will need to visit the store location where they have their order and go to the layaway desk. The Partner will assist them in canceling the order and refund the amount of money paid on the account, minus the $5 cancellation fee. The money will be refunded back in the same form of tender it was given.
Can I make a payment(s) online or at another H‑E‑B location?
No. At this time, we are set up to only accept payments at the same location where the layaway was initiated. All payments will need to be made at the layaway desk (where you set up your layaway order initially).
Will I get my deposit back?
The deposit of 10% or $10 whichever is greater will be deducted from the purchase price. This results in not having a refund as it is payment on the sale, not a layaway fee like others charge. All acceptable forms of payment for H‑E‑B will be accepted for layaway deposit and payments.
What if an item put on layaway goes on sale? Will the customer be able to get the sale price/difference?
Yes, the Customer will need to go to the store where they initiated the layaway and go to the layaway desk. They will talk to the Partner at the layaway desk and inform them that they have an order on layaway. They will identify the item that has now gone on sale and then you can ask them for the sale price. The Partner will handle the transaction and ensure the Customer gets the sale price of the item if it falls within the acceptable guidelines.
Layaway Terms and Conditions:
1Layaway valid thru December 14, 2016, only in H‑E‑B plus!® stores. Available for electronics, toys, small appliances, and Patio only. Required down payment of $10 or 10% of your total layaway purchase, whichever is greater. A $50 minimum total purchase is required, and each item must be $10 or more. Clearance items are not eligible for layaway. Yellow coupons offering free non‑eligible layaway items cannot be applied to the layaway transaction (all free items involved in the yellow coupon offer must also be placed on layaway). Payments, balance inquiries, pick‑ups, and cancellations must be made at the Layaway Counter in the same H‑E‑B plus!® store where you opened your layaway. Only cash, check, credit card, debit card or H‑E‑B gift card are accepted as forms of payment. The payment schedule on your receipt is a recommendation and not required. Final payment is due December 14, 2016, or your layaway will be canceled and the item will be returned to inventory where it may be sold to another customer. In the event your layaway is canceled, we will refund all money you have paid, less a $5 cancellation charge. You must present a valid photo ID to open, cancel or pick up your layaway. You authorize H‑E‑B to contact you at the telephone number or email address you have provided for the purposes of the layaway program. Contact H‑E‑B Customer Service at 1‑800‑432‑3113 with any questions. Layaway available only at your H‑E‑B plus!® stores.
Get more information about HEB layaway for 2016 on their website.